1. Who we are
Zadzan provides website development, mobile applications, AI solutions, automation, SaaS platforms, business dashboards, and related digital services from Saudi Arabia.
For privacy questions or requests, contact us at hello@zadzan.com.
2. Personal data we collect
Depending on how you use the website, we may collect:
- Account data, including your name, email address, password hash, email verification status, and account creation date.
- Contact request data, including your name, work email, phone number, company name, and message.
- Booking data, including your name, email, phone number, selected date and time, and preferred language.
- Web Builder data, including project names, page structures, content, settings, and other information you choose to save.
- Technical and security data, such as session identifiers, IP-related request data, browser information, timestamps, security events, and rate-limit records.
- Language preferences stored in your browser.
- Any other information you voluntarily provide during a project discussion or service relationship.
3. How we collect data
We collect data directly from you when you complete a form, create or use an account, save a project, communicate with us, or request a service.
Some technical data is collected automatically when our systems receive and secure your requests.
4. Why we use personal data
We process personal data based on your consent where required, to take steps at your request or perform an agreement, to comply with legal obligations, and for legitimate operational interests where permitted by applicable law.
- To respond to enquiries and prepare service proposals.
- To schedule and manage consultation requests.
- To create, verify, secure, and support user accounts.
- To save and provide Web Builder projects and related functionality.
- To send transactional messages such as verification codes, password reset codes, booking confirmations, and service communications.
- To prevent fraud, abuse, unauthorized access, and security incidents.
- To maintain, troubleshoot, improve, and comply with legal obligations relating to our services.
5. Cookies and local storage
We use a secure session cookie to keep signed-in users authenticated. This cookie is necessary for account and Web Builder functionality.
We use browser local storage to remember your language preference. We do not currently describe the site as using advertising cookies.
6. Service providers and disclosures
We may share only the data reasonably necessary with service providers that help us operate the website and services, such as:
- Website hosting, infrastructure, database, and security providers.
- Email delivery providers used for account and service messages.
- Cloudflare Turnstile, which helps protect booking forms from automated abuse.
- Professional advisers, authorities, or other parties where disclosure is required by law, necessary to protect rights and security, or connected to a business reorganization.
We do not sell personal data. Providers are expected to process data only for the services they provide and under appropriate confidentiality and security obligations.
7. International data transfers
Some service providers may process or store data outside Saudi Arabia. Where personal data is transferred outside the Kingdom, we will seek to use appropriate safeguards and follow applicable PDPL transfer requirements.
8. Data retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business and security records, resolve disputes, and meet legal or regulatory obligations.
Retention periods vary by record type. Data may be securely deleted or anonymized when it is no longer required, unless continued retention is legally permitted or required.
9. Data security
We use reasonable administrative and technical safeguards, including password hashing, secure session tokens, access controls, rate limiting, verification procedures, and encrypted transmission where available.
No online system can be guaranteed completely secure. You are responsible for keeping your password and devices secure and for notifying us if you suspect unauthorized account access.
10. Your rights
Subject to the PDPL and its implementing regulations, you may have rights to:
- Be informed about the legal or practical justification and purpose for collecting your personal data.
- Access your personal data and obtain a copy where applicable.
- Request correction, completion, or updating of inaccurate data.
- Request destruction of personal data when the applicable legal conditions are met.
- Withdraw consent where processing depends on consent, without affecting processing already lawfully completed.
- Submit a complaint to the competent Saudi authority if your concern is not resolved.
To submit a request, email hello@zadzan.com. We may need to verify your identity before completing a request.
11. Children
Our services are intended for businesses and adults who can enter binding agreements. We do not knowingly offer accounts to children. If you believe a child has provided personal data without proper authorization, contact us.
12. Changes to this policy
We may update this policy to reflect changes in our services, providers, or legal obligations. The updated effective date will appear at the top of this page. Material changes may also be communicated through the website or account contact details.
13. Contact and complaints
For questions, rights requests, or complaints, contact hello@zadzan.com. Please include enough detail for us to understand and respond to your request.